QMA SC is committed to provide world class support.
A team of highly qualified technical support within our organization, who understand the importance of your demands and your time, is ready to assist you.
If you need to contact us to ask us a question of technical support for any of our solutions, we suggest you use the Support Request form and within 24 hours you will receive a response.
In order to assist you please register the information requested and click “Send Now”.
You will receive a confirmation number that will allow you to track the progress of your request.
If you want to make contact with sales, click here
SLA Severity Levels – Description
S1 – critical problem in production that impacts severely on the use of the service. The situation stops your business operations and there is no procedural solution.
S2 – affects major functionality or a major degradation of performance is experienced. The situation is causing a high impact of portions of your business operations and there is a reasonable solution.
S3-S4 – There is a partial loss and not criticism of the use of the service with a medium-low impact on your business, but your business will continue to operate. Short-term solution is available, but not scalable.